To automate processes by solutions of the industrial process control of businesses (BPM) is not where the advantages of the solution finish. Since the change of use of people of process internally quickly, the solution of BPM should adapt its processes consequently. The capacity of the solution of BPM to adapt to the environment always changing in organizations provides to the advantage of providing the increased productivity, and to faster durations of cycle little of errors.
The solutions of BPM generally follow one of two approaches: human-exchange, or system-intensive. The continuations of BPM which must treat processes and practices changing of work are often solutions which have high the human-power station participation. BPM Human-exchange comprises the work carried out by people while acting one on the other strongly with the economic databases, applications, and the fundamental documents. the systems Human-exchanges concentrate thus on processes such as complaints treating, of approvals of mortgage, and the service to the customers. the processes System-intensives, on the one hand, often comprise the reiterated transactions with strong flow and which require not or the minimal human interaction. These transactions take place between various applications. This article concentrates on the solution human-power station of BPM, and how it adapts to the changes of process.
To automate processes
The automated processes represent the first stage in BPM, and provide the primary savings in businesses. Captures and initial documents of legwork entries and exits of the current courses of operation in the organization. After documentation of the processes, the organizations should analyze the processes to determine what should be eliminated, which should be automated as is, and which would owe reengineered to improve of the processes and the courses of operation in the organization.
The description of the processes in detail, rather than automating them, is the challenge. Discovering all the rules, flows, and the exceptions takes one good moment and much effort, having for result of the delays to the deployment. Though the aspect of automation is not unimportant, once the processes are defined (as well as the rules, the roles, the events, the conditions, and the scenarios), the automation of process is relatively frank. The difficulty comes afterwards, when the solution becomes part of the organization of 'culture of S and of its people 'of practices of S. the processes need the capacity to adapt to the change, thus so that a solution from BPM meets these conditions, it should incorporate the flexible functionality of outside-of-the-box which answers the agility of businesses and the environmental changes.
To automate processes often requires qualifications of programming. The solutions of BPM have already the integrated function, the functions of outside-of-the-box and the devices which allow the automation of the processes, and these simple courses of operation require minimal technical qualifications, which makes it possible analysts of businesses to create courses of operation without interference of the departments of technology information (IT). This has like consequence the deployment accelerated in the organizations.
Diagram 1 shows how reduced BPM of the costs of inefficiency and businesses, having for result the saving. The vertical axis shows the cost to make deals, and the horizontal axis represents time. At the beginning the cost of businesses is high, but after the process of automation and the deployment of these processes, the costs of businesses will fall significantly, because of a better effectiveness of process, which in their turn will have like consequence the direct saving.
Diagram 1.
Source: Ultimus Inc.
There are complex processes which take more time to develop, optimize, and to be carried out in the organization. A longer time of development for complex processes, and paralysis of analysis of the long period of discovery will carry out to slow down the deployment of these specific processes in the organization, having for result a longer phase of adaptation and a longer time before the saving is carried out, because diagram 2 shows.
Diagram 2.
Source: Ultimus Inc.
What occurs after the deployment when the processes are in place and the solution of BPM is application? While the deployments of BPM take typically less than six months, the life cycle of the solution of BPM after the deployment will be much longer. The organizations will have to thus see how the real users will adapt to these changes, time after the deployment becomes a significant element of the life cycle of BPM.
Deployment of a new solution in an organization to optimize processes, effectiveness of increase, and to reduce rather simple noises of costs. Unfortunately, these doesn 't always reflect reality. The human part of the processes is extremely important in the phase after the deployment, as the real people carrying out the tasks must employ the new manner of work, by the adaptation to the solution and the course of operation. The courses of operation should reflect normal manners to carry out tasks, to take care of the employees really to employ them. Otherwise, the results are skirtings, poor execution, and low rate of adoption for the solution of BPM (this is represented on diagram 3).
Diagram 3.
Source: Ultimus Inc.
The organizations of adaptation want to accelerate the deployment and the adaptation of the automated processes of businesses. The challenge is that the processes in an organization frequently change. As soon as a process is deployed, people will change the process, increase the process, or overcome exceptions to the processes as found. Consequently, the systems of BPM must be strongly adaptable. The systems should be able to satisfy the requests for change of the businesses. Otherwise, of the employees will be forced to work around the system. The users often will develop skirtings of the process automated to meet their needs, or even will turn over again to their old manner of carrying out the tasks, having for result the poor adaptation of the processes, decreasing by this fact the potential saving. Diagram 4 shows the effects of the poor adaptation.
Diagram 4.
Source: Ultimus Inc.
Concern relating to SOA
Behind in day when the procedures and the sub-routines were all the fury, there was a preoccupation with an execution: With do fact the use of the sub-routines, with all its junction in the two directions and going beyond of the data, degrade the execution in opposition to reproducing the code in the jet? The same concern with the telephone traffic in orientated architecture towards services (SOA) is expressed by some stores of technology information (IT). The suppliers reduce the value of this concern, explaining that today 'speeds of treatment of S more than the interventions and the use of the generalized routines compensate for. The problem is that you must compare apples with apples. Improved speeds of processor will profit SOA and environments from non-SOA. Insurances must be made that the time when it takes to treat a complete transaction in environment of SOA is not appreciably slower than which companies test today. This is why alarms previously mentioned of execution are critical with the success of SOA.
Reigning IT culture can prevent SOA. Traditionally, IT makes shopping are measured by the produced lines of the code. It is contrary with the advantage of reutilisability of SOA. The paradigm must be shifted to reward for the fast and nimble achievements rather than the size and the complexity of the programs.
The cost to apply SOA will not be cheap. In addition to reengineering your existing technology of architecture, SOA will require a significant investment in the human capital so that the analysts of businesses can define finished processes of businesses; the systems analysts can convert these processes into characteristics; and the technicians system and the programmers can translate all into functional and handy services.
To miss with this stage of its deployment, but quickly the correction, are third tools to be contributed with the monitoring and the improvement of the execution in a SOA-definite environment. The first adopteurs of SOA must build their own resources or work in common with suppliers to examine btas versions of the tools. This is why, for example, cutting through a path of the companies employ all the assessments of Excel to the simple databases like deposits for services. By using the internal tools, the companies on the occasion to examine the landscape of technology for the best solution for their infrastructure.
Although there are different opinions on the subject, much services of Web regard as obligatory element of SOA. For those which share this point of view, of the services of Web must be applied correctly to create an environment full with SOA. While some companies can adopt an approach of waiting, now be a good time to obtain your house of services of Web in the order.
While the achievements of SOA start to proliferate through a company, the traditional and manual solutions of government, which include go-with through design 's, pilots of conference room, and report of after-the-fact, can be unsatisfactory. Consequently, of the elements of the approach of life cycle of the system will have to be last in review to incorporate a proactive strategy of government. Serious the thought which your life cycle of application served of your organization well during much of years can have by missing the mark of SOA and by carrying out its advantages envisaged.
Now you 'about excited about SOA. You bought in the advantages and can 'waiting of T to obtain started. Not also quickly!
SOA is a hard sale with the managers of company. SOA helps your company to be more flexible and nimble. However, it is difficult to make a case of businesses or to develop economies based on flexibility and the agility. Except in the rare cases where the answer can mean the profit or the losing market share, the justification for a change of technology is established on solving commercial problems or gaining a competitive advantage. You point out that Y2K caused important levellings of systems not because of a more effective use of technology, but rather because of its threat of the companies of stop.
As was stated above, the reutilisability of service is an important point of diagram of SOA. Manufacture this concept of a reality easier than is made known as. We could not do it for objects and us couldn 't let us make it occur for components. What encourages us to think that SOA will be different? Ah, the government yea-with corporation will make the turn. Even if the corporative government could impose the policy of SOA, we add another layer of management and probably of personnel. Large-now we are responsible for the expenditure and the overheads of work increased.
SOA can be explained like calculation of company, reusable services, and faster methodology of construction. While SOA can be a frank and comprehensible concept, it requires a stiff learning curve for companies wanting to embrace this technology and to derive the advantages envisaged. The traditional lotisseurs, who adopt the great approach of image towards the integration of application, will have to divide flows and processes into smaller bites if the reutilisability is to open out. Developing a central group of HIM the professionals to be with the avant-garde the effort will limit not only your exposure to the minor retreats, but will also create a framework of the disciples of SOA to draw aside the mot.
Another paradigm which must be shifted is the traditional image of IT professional. The image of has little-and-bytes hermit which saw some share in a cave of technology and speaks in the Three Letter Acronym gained 't cut it. If IT of the professionals are to work indeed side by side with their counterparts of businesses to model finished processes, the two groups must speak a common language. This language must be in the language of the user. While you can say that your company already surmounted this obstacle, try to corroborate this with the community of user. Surely buses of service of company (ESB), deposits, and the directories are important for the unquestionable success of SOA; they do not need to concern the user and not only muddy water.
But is million question of the dollar, how make apply itself SOA? Some suppliers would propose a progressive deployment. BUltimus, sat in Cary, North Carolina (US), is a chief in the adaptive discovery for solutions of BPM. Indeed, Ultimus developed a patented technology called Adaptive Discovery. This technology simplifies the effort of discovery, shortens cycles of deployment, and makes it possible the changes of process to be applied quickly and easily. The adaptive discovery shortens the effort required to deploy a successful solution of BPM without interruption while improving and by adapting processes.
Ultimus started with a module of course of operation, but created a broader functionality than other companies such as the software of lotus, and offers at small companies (and even at large companies) a solution automated on the scale of the organization of course of operation. Founded in 1994, Ultimus developed of a solution of course of operation in a complete continuation of BPM. It created its solution completely on an environment of .NET, and is one of the chiefs in solutions of .NET BPM.
Ultimus 'world business transactions are composed of a network of more than 85 associated in 60 countries, with more than 1.500 customers. Its solution is localised in twenty languages, with the local offices everywhere in the world, and a group of support 24x7 is available. With its solution, Ultimus is the only supplier of solution of BPM with a hearth human-exchange approaching the automation and the cycle of adaptation.
The adaptive assistances of technology of discovery discover when a change occurs in a certain process of businesses. It is the majority of big part of the adaptive process of discovery.
The continuation of Ultimus BPM is a ripe application of company-class of seventh-generation. The continuation provides an environment of collaboration easy to use which includes all the components of BPM (see the industrial process control of businesses: How to orchestrate your business). Ultimus architected the product to add the value through the whole life cycle of BPM, to allow fast automation and integration, as well as innovating adaptive technologies which ensure it can easily adapt to the change.
The continuation of Ultimus BPM comprises the originator of process of Ultimus for modeling and the design, the studio of Ultimus BPM for the development and automation, the director of Ultimus for the management of rules, the administrator of Ultimus, and the adaptive reports/ratios of Ultimus. Ultimus worked hard to create a distinctive proposal for a value with its adaptive discovery, but now it will have to work with its marketing to sell this value.
The adaptive discovery allows processes automated to be deployed without charts of process complete and definitions. The initial stage of the project of BPM remains always the same one, however. The businesses and THIS of the representatives belong to the team, defining the processes of businesses (tasks including, of the conditions of data, the entries, and the exits) as well as of the user interfaces (UIs) and the interactions. Advantages of time are seen in more dynamic processes, because the adaptive discovery is employed with the capacity to define the details while a process is carried out (as in the handling of exception). With the adaptive discovery, the real deployment of the process can be faster in the whole range of project, having for result the time and the reduction of the costs. These advantages are shown on diagram 5.ut it is equivalent to draw aside the legs a boat with a foot on the boat (environment of SOA) and other on the dry ground (the current infrastructure of software). While the boat further derives and promotes far, your resources are stretched with their limits. You fall inside, and your future current and states start with patauger. While this can be made, you should be a good swimmer and to have somebody on the qualified personnel in CPR-quest, ressuscitation of basic program.
According to the age of your existing applications, it can be difficult to find the application program interfaces internal and external with a simple program, much less than in a company 'a whole library of application of S. to employ a service, the current interfaces must be torn outside or neutralized. Think that. Take the control of solvency/updating the service, for example. This could be employed in the fascinating standard order, returns treating, generation of quotation, orders above, promotion sales, discounts taken, and which knows where differently. Now pass by each one of these programs or modules, trace the logic of interface, and determine which modifications must be brought. Not an easy task. While you can have access to the source code, you cannot have the technical resources to play this game of technical skin of 'N 'of research. While the supplier of software can offer the assistance, can you allow yourselves?
While we are speaking technical resource, to benefit SOA 's agility, the services can have to be modified or, challenge which we say, being increased. Still, unless you have the technical resources to carry out this type of modification, you can be with the pity of the supplier of software. If you discuss the case of agility for SOA, ensure you that your company can support it or, at least, to pay it.
Unfortunately, SOA can be Y2KAOA-that is, Y2K once again. SOA is not a case of migration; it is a case of tear outside and demolishes at the base of technology, and replaces on a basis on the level of the company. While the large companies can have the luxury of the choices, small and medium-size companies (SME) do not certainly make. To employ an analogy, SOA is similar to the era when the automatic transmission was offered the first time in cars. It made the drive easier and less stressing. But you probably did not travel by your car of shift of stick to your local mechanic and to have the manual transmission replaced. While your current car could not have been more late and largest in technology of the motor vehicles, it was functional and achieved a valid goal. In the same way, your software running of company is most likely achieving its mission indicated. Just because new technology is espionne by suppliers of software does not mean that you will reinforce what you have. Not, you will wait until you can establish a case of businesses to replace the software such as more quickly treating to follow increased orders; better algorithms of r3flchissants evaluation of your company 's practical; or tools improved for the financial analysis and decision making. When you can make the case of businesses, you will want to determine which solutions of software are established on the technology of SOA and incorporate this advantage in your evaluation and choice.
You can indicate, can 't this author to compose his spirit? Is it in favour of SOA or not? As we saw, it is hardly doubtful that SOA could offer truths, real advantages in reusable terms of services and faster deployment of application. If we can realize these favour this time remains around to see. Without worrying, SOA is not a technology which can be application of a fashion by increase or fragmentary. You can 't right obtain your large wet toe; it requires a complete immersion. When you can make an argument in a convincing way to your management to improve your booklet of company, SOA can be enough ripe to be considered a reasonable alternative. In this moment department heads of information (CIOs) the best to be served the observation of the touchlines and by detecting the developments of SOA while the conservation of their management informed. Like the first model of year of a new line of car, it can be imprudent to apply the first version of the software using SOA. In conclusion, which is particularly interesting is that few suppliers offer even a solution SOA-based, however speak to us already about SOA 2.0 and advanced SOA.
Diagram 5.
Source: Ultimus Inc.
The adaptive discovery makes it possible the organization to put pursuant to the processes based on the information which it has already current. In other words, the adaptive discovery does not require an organization to know the unknown of the beginning. While the process evolves/moves, the waiter of BPM detects when the doesn information required 't exist. On this event, the waiter of BPM informs the expert of process. The expert of process adjusts the process of course of operation, creating the rules and the exceptions based on the furnished informations, and defines the real course of operation to supplement the process. The director of Ultimus defines, modifies, and examines these rules graphically. Once the rules are defined, the director of Ultimus publishes information with the waiter of BPM, and the process continues, the good deeds attached to these rules. When this event reproduces, the process will have these rules available automatically. Naturally, the expert of process can create new rules and delicatessens of exception constantly, not simply on incident-all changes can still be made by the director of Ultimus.
Advantages of employing the adaptive discovery
The adaptive discovery reduced the time of deployment, increases courses of operation easy to use, and reduced costs. IT of the departments, of the users of businesses, and the organization itself will carry out the advantages of this approach. The participation of IT of the departments with defining and automating processes is limited, because IT department only must concentrate on the infrastructure, the elements, the forms, integration, etc For decision makers of businesses, the time of design is plastered clearly, because not all the rules or exceptions must be in advance defined to deploy the processes. The decision makers, or the experts as regards process, have the capacity to change processes directly, as well as the capacity to adapt to the procedures changeantes in daily routines of businesses as the need is felt. IT of the departments and the departments of businesses can function together on applying the comprehensive solution of BPM, but in a way in which allows the two parts to do what they do better.
Conclusion
Ultimus 'continuation of BPM gets for users to handle exceptions, to control the change, and to allow collaboration by its continuation human-power station of BPM and its adaptive possibilities of discovery. The organizations should realize that not all the processes can be carried out by experts as regards process of businesses, particularly when there are basic connections of data in courses of operation. IT shouldn of department 't make it possible contractors to change fields or to make modifications in the databases. Moreover, though the adaptive discovery seems ideal with regard to a faster deployment of the processes of businesses, the organizations should realize that the initial phase to define processes should not be taken slightly. The processes simply of replanning can already reduce costs. Since the doesn of design 't cause the same conditions as the adaptive discovery, all the elements and information should be known to the analysts.
Ultimus has trademarked the limit , adaptive of discovered but this doesn 'average of T that no other company can adapt to the environments in the course of evolution. Principal companies such as Pegasystems, Lombardi, and Appian have the capacity to adapt economic processes and even principles to the environments in the course of evolution. The various companies have various solutions, with their own vision on the way in which to adapt to the environments always changing, in terms of process and economic principles.
For organizations choosing of the solutions of BPM, you remind that it there the life after deployment. Take into account how easily the solution can adapt to the change, as by automating right draft the isn 't sufficiently to draw benefit from all the possibilities of BPM. The adaptive discovery should help of the organizations with a faster deployment, and an adaptation to the changes in environment-all of which organizations of advantages in terms of effectiveness, reduction of the costs, and improvement of process.
